Privacy Policy

Alpine Chain Co. ("we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains what we collect, how we use it, and your rights.

Information We Collect

When you shop with us or interact with our website, we may collect:

  • Contact and order details — your name, email address, phone number, and shipping address.
  • Payment information — processed securely by our payment providers. We do not store your full card details on our systems.
  • Order history and communications — including messages you send us and photos you share to confirm chain fitment.
  • Website usage data — such as your device, browser, pages visited and how you found us, collected through cookies and analytics.

How We Use Your Information

We use your information to:

  • Process, fulfil and deliver your orders;
  • Provide customer support and confirm the correct chain for your saw;
  • Send order updates and, where you've opted in, marketing emails about products and offers;
  • Improve our website, products and service;
  • Meet our legal and tax obligations.

How We Share Your Information

We only share personal information with third parties that help us run our business, including:

  • Our ecommerce platform, which hosts our store and processes orders;
  • Payment processors, to take payment securely;
  • Shipping carriers, to deliver your order;
  • Email marketing and analytics providers, to send communications you've opted into and understand website usage;
  • Advertising platforms, to show relevant ads and measure their performance.

These providers may store or process data outside Australia. We take reasonable steps to ensure your information is handled securely. We never sell your personal information.

Cookies

Our website uses cookies to keep your cart working, remember preferences, measure traffic and support advertising. You can control cookies through your browser settings, though some features may not work correctly if you disable them.

Marketing & Opting Out

If you've subscribed to our emails, you can unsubscribe at any time using the link in any email, or by contacting us. We'll action your request promptly.

Data Security & Retention

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. We keep your information only as long as needed to provide our service and meet legal obligations.

Accessing or Correcting Your Information

You can request access to the personal information we hold about you, ask us to correct it, or ask us to delete it (where we're not required to keep it). Contact us at jacob@alpinechainco.com.

Complaints

If you have a concern about how we've handled your personal information, please contact us first at jacob@alpinechainco.com and we'll work to resolve it. You may also contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to This Policy

We may update this policy from time to time. The current version will always be available on this page.

Contact Us

For any privacy question, email jacob@alpinechainco.com.